FAQ

I've ordered the wrong size, what should I do?

Message us on Instagram for a faster response @officialnowea or you can head over to our Contact us page. We will look into this further for you and discuss your options. We do not offer refunds for wrong size purchases, we can offer you a size exchange (if available).

I didn't receive an order confirmation or shipping confirmation email?

Make sure to check your junk or spam folders in case the automatic emails were sent there. If you still can't find it, you may have entered the wrong email address during checkout. Contact us with your full name and address so we can update your email on your order.

I've received the wrong item?

Please get in contact with us via our Contact us page or by Instagram DM, we can get this sorted for you, include your order number for faster processing time. 

I've entered the wrong address, what do I do?

We'll need to fix this for you ASAP before we ship your order, please email us your correct address. Our Contact us page is here or by Instagram DM

How long does shipping take?

All orders will be despatched within 1-2 business days (delays may occur on public holidays). Australia Post usually takes anywhere between 1-7 business days to deliver your order depending on where you're located. You will receive a shipping confirmation email with your tracking number included, the tracking link provided will also give you an estimated arrival date. 

Do you ship internationally?

We are currently exclusive to Australia only. We will be shipping internationally shortly.

What service does Official Nowea ship with?

We currently ship all our orders with Australia Post. We despatch all orders within 1-2 business days. The delivery time will depends on Australia Post and your location. You'' reacive your Nowea clothing as soon as our carries can get it to you!